Returns & Exchanges
At 800Flower, we strive to ensure your home floral arrangements and gifts arrive in perfect condition. If you are not completely satisfied with your purchase, we offer a straightforward return process to make things right.
Contact Support
Reach out to our customer service team within 48 hours of delivery to report any issues with your order.
Provide Documentation
Email us a clear photograph of the item and its packaging to help us assess the condition and expedite your request.
Return Authorization
Once reviewed, we will provide a return authorization number and instructions on how to return non-perishable home goods.
Refund or Replacement
Choose between a full refund to your original payment method or a fresh replacement delivered to your door at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing